Mystery Shopping

ITSSA uses unbiased third-party shoppers to gather actionable data for you.

Lifetime Value Analysis

ITSSA analyzes your data to identify your most valuable customers.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Social Media Research

ITSSA offers social media benchmarking and shopper experience assessment.

International Marketing, Import/Export and Business Consulting