ITSSA uses surveys, interviews, and observation to conduct a comprehensive service audit.

IMPLEMENT

SEASONED PROS

“ITSSA delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

ITSSA monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

EFFICIENCIES

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance

OUR CONSULTANTS HAVE BEEN EVERYWHERE – FROM RETAIL TO INTERNATIONAL FINANCE.

Our professional staff includes MBAs, international negotiations experts and a customer retention advisors. We have special expertise in Web sales, insurance, and finance.

Once we have executive buy-in, we oversee the implementation process from start to finish.

INTERNATIONAL TRADING SERVICES, S.A.

International Marketing, Import/Export and Business Consulting

Rebecca Van Der Voort

GLOBAL CO.

OUR SERVICES

ASSESSMENT

We identify technology, training, and processes to take your service team to the next level.